Hardware returns

Electronic instrumentation eventually needs re-calibrating and sometimes it may fail. So you may wish to send it to CED and get it back, fixed. We would like to help. If you are not in the EC, there is a strong risk of wasting money on needless taxes and customs duties, unless you use the correct procedure.

When returning hardware to CED for repair, servicing or re-calibration, we have a returns procedure that you must follow.

Firstly, make contact, either by phone (Int.+44) (0)1223 433477 – Hardware helpdesk, or email hardhelp@ced.co.uk and we will assist you with the returns procedure that will get the most efficient and cheapest possible transit of your goods, which will hopefully save you money and time.

You will be asked about your hardware problem, and possibly given some suggestions to try, to make sure that the unit really does need to be sent back to CED.

If it is to come back, you will be given an RN number, and this will be logged onto our database. You must not return equipment to CED without an RN number.

Shipping details for Temporary returns

Please pack the unit in our original packaging, or in a strong cardboard box with plenty of cushioning material between it and the box. The box should not be too big or you will pay an unnecessary amount for carriage.
 

Ship by:Federal Express, UPS, or DHL World-wide (in that order of preference)
Do NOT use TNT or a freight forwarding company.
 
Service:Ship Express CIF door to door.
The sender must pay carriage charges.
Tell the shipper that it’s a "Temporary export to UK for repair", if you are outside the UK.
 
Paperwork, if you
are outside the EC:		Complete the shipper airwaybill, writing in the description box:

"Temporary export for repair and return to (your country)". If you are in the US, state as well:
"Temporary Import Bond Requested".
 

Ship to:
 
  CED Returns, RN????, 
  Unit 4, Science Park,
  Milton Road,
  Cambridge CB4 0FE
  ENGLAND.
 

 
If you are outside the EC, produce a commercial invoice for customs by writing the following details on your official letterhead (4 copies will be required):
 
  1. Your name and telephone number
  2. CED’s name and address as the "consignee", Paul Mappledoram as contact name
  3. Customs Procedure Code (CPC) 5100003
  4. Commodity Code 8471 6070 90
  5. Brief description of the goods and reason for return, i.e. "1401 system unit S/No. P2249 for repair in the UK"
  6. Duration of repair, say two weeks
  7. Value for customs purposes @ £2000 GBP, or half the original invoiced cost
It is very important that the shipper and customs know that it is a temporary export. Only then will the correct export procedures be followed, making it cheaper and quicker.